Simple returns and exchange

COVID-19 Update

Update 26 Mar: Due to reasons beyond our control, returns and subsequently refunds could be significantly delayed. We apologise for any inconvenience caused by a delay in receiving your returned items and processing your refund. We are working as quickly as possible to meet your expectations under challenging circumstances.

Simple Returns / Exchange

1. Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resaleable condition (including original packaging).
2. Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
3. The customer is responsible for the cost of return.

Once your return has been shipped by the courier to our warehouse, please allow up to 5 days for your order to be refunded or exchanged before contacting us. Please allow up to 5 working days for your refund to be processed by your payment provider.

Urgent Replacements

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on 0011 44 1702 295678 or email [email protected]

ReBOUND Returns

For our customers based in the following countries, we recommend using the ReBOUND return service by visiting their website.

To return a product, you do not need to call or email us, just follow these simple steps:

1. Go to ReBOUND returns and click "Get Started".
2. Enter your order number and choice of zip code, email address or phone number. Your order number can be found in your order confirmation email or the invoice included in your parcel.
3. Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
4. Confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
5. Proceed with the payment.
6. Print your label and attach it on the parcel.

Alternatively

If you did not receive a ReBOUND returns slip or your country is not listed, please follow this link to complete our simple online returns process and send your returned items to this address:

Watersports Outlet Returns
U8 92-100 Belmore Road North,
NSW 2210,
Riverwood,
Australia